The Most Frequently Asked Questions About Hostinger
Hostinger is a web hosting company on a mission to help anyone create a website and succeed online.
In this article, we’ll answer the most common questions about Hostinger, including fundamental company information, services, and pricing. We will also cover the basics of how our affiliate program works, what’s included in our hosting plans, and more.
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Where Is Hostinger Located?
Hostinger’s headquarters is located in Kaunas, Lithuania, with other offices in Vilnius, Lithuania, and Larnaca, Cyprus.
That said, our services are available to all customers worldwide. Hostinger’s Customer Success team is ready to help you 24/7 and speaks over ten languages.
To contact the team, email support@hostinger.com, and we will answer within one business day. If you don’t want to wait, sign up for an account and reach out via live chat for an instant response.
Who Owns Hostinger?
Hostinger is a private employee-owned company. ConHostinger, a private equity company, controls around 30% of its stakes.
Hostinger is a parent company of several subsidiaries:
- 000webhost – a free and entry-level web hosting service company.
- Hosting24 – a platform offering cPanel hosting services.
- Niagahoster – a brand for the Indonesian market.
Why Are Hostinger Prices So Good?
Unlike most hosting providers that resell hosting services, Hostinger owns its infrastructure. This allows us to optimize costs and ensure our customers get the best price.
We also take pride in our innovative spirit and autonomy. Tools like our custom hPanel, user-friendly website builder, performance-boosting CDN, and LiteSpeed object cache are developed in-house.
By creating our own tools, we ensure seamless integration and performance while cutting down on expenses tied to third-party software.
Our active engagement in web development communities, especially with the WordPress community, equips us with firsthand insights into the evolving needs of users. This direct feedback loop helps us stay ahead in service quality and customer service.
Additionally, Hostinger runs an affiliate program that nurtures trust and partnership with independent marketers and businesses. We also offer customers the chance to become our marketing partners through our referral program.
Thanks to these combined efforts, we are able to rapidly expand while providing reliable service at competitive prices.
Learn More About Hostinger Pricing
Refer to the price comparison table to learn more about Hostinger’s hosting plans, prices, and features.
What Are Hostinger’s Security Features?
To help protect users’ websites and data from cyber attacks, Hostinger implements various security modules to its servers, such as:
- Mod_security – detects and blocks web server exploits based on determined rules.
- PHP hardening – we use Suhosin to patch PHP application flaws, improving the server’s security.
- BitNinja full-stack protection – our virtual private server (VPS) hosting uses BitNinja’s multi-layered security features like anti-malware, web application firewall, and DDoS detection.
In addition, all Hostinger’s plans have protection features that are configurable via our custom-built hosting control panel, hPanel. Some of them are:
- Let’s Encrypt SSL – enables data encryption between the server and users to help prevent cyber criminals from stealing it.
- Cloudflare nameserver protection – distinguishes malicious traffic and reroutes it from the host server, maintaining a website’s uptime.
- Auto-backups – hPanel backs up your hosting data regularly, allowing you to restore it easily in case of errors, unauthorized modification, or deletion.
- Two-factor authentication – an additional authentication method that helps prevent hackers from accessing your account.
- Account activity log – track detailed information about account activity, such as login and transaction history, to help indicate potential breaches.
Is Hostinger Fast?
To provide optimal speed, Hostinger uses the LiteSpeed web server for all its hosting services. It offers significant performance improvements compared to other web servers, such as Apache.
In addition, Hostinger servers use Non-Volatile Memory Express (NVMe) solid-state drives to store users’ data. They are more durable and up to 35 times faster than typical hard disk drives.
Agamabox, one of our customers, also reported that its overall website performance increased five times after migrating to Hostinger. The website page load time became 10 times quicker, and its GTMetrix score increased by 10%.
Our hosting plans also come with unmetered bandwidth. This means your website can transfer an unlimited amount of data and won’t crash even with traffic spikes.
How Can I Pay for a Hostinger Plan?
Depending on the region you purchase our products from, the accepted payment method and currency differ. For example, you can use a JCB credit card on Hostinger.com but not Hostinger.in.
We generally accept three types of payment methods:
- Credit, prepaid, and debit cards – such as Visa, MasterCard, and Amex.
- eWallets – like PayPal, Google Pay, and Apple Pay.
- Cryptocurrency – including Ethereum, Litecoin, and Dogecoin.
For the payment cycle, you may pay monthly or yearly. You can also change the billing cycle anytime and enable the auto-renewal feature through the Billing section in hPanel.
Will I Get a Refund if I Cancel My Account?
Yes, you will get a refund for products purchased within the last 30 days. However, note that based on our refund policy, certain products and purchases made with cryptocurrencies do not qualify for refunds.
If a refund using the original payment method isn’t possible, the amount will be transferred to your Hostinger Balance. Note that it can only be used to purchase another Hostinger product.
Remember to back up your site files before deactivating your account since they will be permanently deleted.
How to Refund My Services?
To request a refund, follow these steps:
- Log in to your hPanel account and visit your List of Paid Invoices.
- Click Refund next to the invoice you wish to cancel.
- In the Refundable Services List section, select the intended service and press Continue.
- A warning message will appear, indicating that your data will be lost after requesting a refund. Check the verification box and click Continue.
- Specify your reasons for canceling the service and hit the Submit button.
- Click Request refund and confirm the cancelation. Shortly after, you will receive a confirmation email.
To check the status of your refund request via hPanel, head to Billing → Payment History → Refunded History.
Keep in mind that some refundable services may not appear on the list. In that case, contact our Customer Success team to create a manual refund request.
Is Django Supported at Hostinger?
Yes, our VPS hosting plans support the Django framework, enabling you to build dynamic websites. Each package comes with a pre-made template – Ubuntu 22.04 64bit with Django and OpenLiteSpeed. Visit our VPS service page to learn more about Hostinger’s Django hosting.
Securing your website is also easy with our straightforward SSL setup process. Plus, you can optimize the URLs for search engines with RewriteRules, and upload files directly to your site without going through the development server.
Who Uses Hostinger Web Hosting?
Hostinger offers different web hosting plans to cater to various user needs. Our plans are suitable for web apps and different types of sites, from eCommerce to online portfolios.
Suggested Reading
Check out the following tutorials to pick the best hosting plan for your needs:
How to Choose Web Hosting Plan
How to Buy Hosting from Hostinger
How to Use Hostinger to Succeed
Currently, our service serves millions of users worldwide, including freelancers, small businesses, and large corporations.
Is Hostinger Good for WordPress?
Yes, we offer WordPress hosting specifically designed for the content management system (CMS). These hosting plans are optimized for WordPress performance.
Like other Hostinger plans, WordPress hosting comes with 24/7 customer support and a free business email. In addition, WordPress hosting plans have features such as:
- 1-click WordPress installer – users don’t need to configure the CMS manually and can start building their websites instantly.
- Automatic update – automatically update WordPress and plugins to ensure security and compatibility.
- Built-in LiteSpeed caching plugin – enable caching with the LiteSpeed plugin to speed up your WordPress site.
- WordPress staging – create a separate development environment to test changes without affecting the live site.
We offer several WordPress hosting plans to cater to different user needs, from beginners to medium businesses. The price ranges from $2.99 – $8.99.
Is Hostinger Free to Use?
Hostinger offers a free hosting plan through the 000webhost brand, enabling you to build a functional website at no cost. While not as powerful as paid hosting, the free plans are reliable and sufficient for your first basic project.
Free plans use a high-performance server to ensure your website performs well and remains accessible. Users also can manage their site from control panel, making site monitoring and management easy.
Due to limited resources, a free hosting plan isn’t ideal for a long-term solution, especially when your site’s traffic increases. We recommend migrate to Hostinger’s premium plans, like Premium Web Hosting or Cloud Startup, once your site starts to grow.
Note that free hosting plans don’t come with a custom domain name. If you need one, switch to our Premium or any other higher-tier plan with an annual subscription, which includes a free domain, or buy it separately.
Where Are Hostinger Servers Located?
Hostinger has multiple servers spread across different countries in Europe, Asia, South America, and North America. Here are the available data center locations for different hosting plans:
Hosting plan | Server locations |
Web, Cloud, and WordPress hosting | Europe – France, the Netherlands, Lithuania, the United Kingdom Asia – Singapore, India, Indonesia North America – the USA South America – Brazil |
cPanel hosting | Europe – Lithuania, the United Kingdom Asia – Singapore, India North America – the USA South America – Brazil |
VPS hosting | Europe – France, Lithuania Asia – India North America – the USA South America – Brazil |
Users can freely choose any of the available locations based on their hosting plan. Our hosting plans also support a content delivery network (CDN) to ensure users’ website performance regardless of the server location.
Can I Migrate My Website to Hostinger?
Yes, Hostinger offers a free website migration service without any request limits. However, you can’t migrate websites built with a custom builder like Blogger, Wix, or Shopify.
To migrate your website to Hostinger, you need an active hosting account and a domain. Once you have them, simply fill out the migration request form in hPanel and wait for the process to complete.
If all the data is correct, the migration process can take up to 96 hours, depending on the website’s content and complexity. During this process, your website remains accessible.
Does Hostinger Have a Website Builder?
Yes, we offer a website builder starting at $2.99/month. Website Builder plans come with a free domain, email account, and hosting plan, allowing you to get your website up and running immediately.
Hostinger Website Builder has several features that help users build any website easily, such as:
- Drag-and-drop editor – create a responsive website design without any coding. Hostinger Website Builder also provides plenty of templates, AI tools, and royalty-free images to simplify the design process.
- Marketing integrations – collect business insights from your website using tools like Google Analytics, Google Tag Manager, and Hotjar. They help drive traffic and grow your business.
- eCommerce functionality – make an online store with inventory management, multiple payment options, and automated order notifications.
- Security features – all builder plans come with a free SSL certificate to encrypt visitors’ data. Sites built with the builder also have DDoS protection and reliable serve hardware to ensure uptime.
Can I Upgrade My Hosting Plan?
Hostinger users can always upgrade their hosting plans by going to hPanel → Hosting → Upgrade. You can also upgrade your premium or business plan to cloud hosting using the same menu.
The upgrade process takes a few minutes and automatically transfers all data, including websites, files, and emails. Also, the remaining time of the old plan will be converted and added to the new one.
Pro Tip
Alternatively, boost your account for 24 hours to try a higher hosting plan for free.
Can I Become a Hostinger Affiliate?
Yes, Hostinger has an affiliate program with up to a 60% commission for every purchase. There is no limit to how much you can earn, but you must make at least $100 to request a payout.
Important! Hostinger referral program only supports payment via PayPal and converts all currency into US dollars.
To join the program, fill in the affiliate form and wait for the review process, which takes around three business days. Once your account is approved, you can start promoting Hostinger.
There are no limits to your creativity – feel free to use any platform, including your YouTube channel, email, or social media posts. Note that most Hostinger products are eligible for the program, excluding domain registration.
Conclusion
Hostinger is a web hosting provider, suitable for any kind of website, from a personal blog to a large eCommerce website.
While affordable, our hosting plans are reliable and secure due to features like SSL certificates, Cloudflare-protected nameservers, and auto-backups.
Every hosting plan comes with a 30-day money-back guarantee, making it easy to try our services out risk-free. You can also migrate your existing website to Hostinger for free by filling out the request form via hPanel.
Should you have any more questions, leave a comment below or check out our reviews page.
Comments
November 03 2023
I want to know about the handling of logins, signups and comments. I want to know prior to signup here. Dick Mathews
November 10 2023
Hi! Thanks for reaching out. Can you give us some more specific details so we can help you better? Feel free to contact our Customer Success Team for further assistance ?
November 15 2023
if i build ecom website on WordPress with more than 3000 products and hosted on hostinger, is this possible to host 3000+ products website to host on hostinger ?
November 22 2023
Hi, there! Yes, it is possible to host a WordPress e-commerce website with more than 3000 products on Hostinger. We offer various hosting plans that can accommodate websites of different sizes and traffic levels. If you need further assistance in choosing the right hosting plan, feel free to contact our Customer Success Team ?
November 23 2023
Hello! If I buy a plan, and this plan allows for 200 websites per account, do all of those websites get free hosting from hostinger? Or i have to buy hosting for each website separately?
November 24 2023
Hi there! If you have a hosting plan that allows for 200 websites per account, all of those websites will get free hosting from Hostinger. You don't need to buy hosting for each website separately. However, please note that the number of websites allowed may vary depending on the specific hosting plan you choose ? If you have any further questions or need more information, feel free to contact our Customer Success Team ?
December 05 2023
With your Wordpress hosting plans eg Business or Cloud Statrup, do you get total control ie if I create my own templates using PHP can I upload them so I can make my own themes and not rely on pre-preared ones? Can I add Custom Post Types in code? Can I extend the underling database to add my own tables to be accessed from my site php? Thanks
December 08 2023
Certainly! Our WordPress hosting plans, such as Business or Cloud Startup, provide complete autonomy for your website. You can craft templates using PHP and upload them to create unique themes When it comes to Custom Post Types, WordPress empowers you to create and manage diverse content types seamlessly. Adding custom post types to your code is a viable option to tailor your site. Regarding expanding the database with custom tables, it's doable but a bit intricate. For simpler management, it's recommended to use plugins or custom post types within the existing database structure. If you need further assistance, feel free to contact our Customer Success Team ?
December 15 2023
Hi, I hope this note finds you doing great. While researching hosting companies, Hostinger came up in search. After reviewing the different plans, I still have questions about a few things to make sure it's a good fit for me. But there's nowhere on the site, a person can either chat or send an email inquiry. I did find the Sales Inquiry but there are no appointments available in December. :( So, I'll ask my questions here. 1. How many primary domains/websites can a person host on any of your plans? I currently have 3 primary domains for my businesses. Two are active websites and one is parked. 2. Each active website has 2 email addresses. Would this be an issue? And I would like to confirm that each mailbox per website is 1Gb each. 3. Which hosting plan would support video well? 4. Do you offer 2 or 3-year hosting plans? Thanks in advance for your assistance.
December 20 2023
Hi there! The number of websites you can host on Hostinger depends on the plan you choose. Regarding email addresses, you can create multiple accounts for each domain, each with 1GB of storage per mailbox. If you're looking for video-friendly hosting, consider our Cloud Hosting plans. These plans provide enhanced resources for efficient video handling and improved performance. Additionally, we provide 1-month, 1-year, 2-year, and 4-year hosting plans. If you have any further questions, please don't hesitate to contact our Customer Success Team. We're here to assist you ?
December 27 2023
Hi. I'm wondering if my company, let's call it company A, can purchase a 4 year subscription plan and after let's say 1 year, transition that plan to my other company, company B that will take over and pay for it? Thanks in advance
December 29 2023
Hi Jean! Typically, subscription plans are tied to the account that purchased them. However, to better assist you and explore possible options, please contact our Customer Success Team ?
March 01 2024
How can we get Business Email Id without purchase website hosting. Is there any procedure. How can we get my own email id?
March 06 2024
Hi there! To get a business email ID without purchasing website hosting, you can consider using email hosting services ?
March 07 2024
can your vps able to handle facebook like backend in nodejs?? suppose if i have 100 million user is it able to handle that
March 13 2024
Hi there! Our VPS plans provide flexibility and dedicated resources, making them suitable for Node.js applications. But if you're dreaming big like Facebook, you'll need a super scalable setup with lots of servers, load balancers, databases, and a CDN to keep things smooth. While a single VPS is great for starters, big apps need to grow horizontally and vertically. Make sure to plan for that growth and maybe even look into enterprise-level solutions down the road ?
March 22 2024
how many time taken in creating my website
March 26 2024
Hi there! You could have a basic website up in a matter of hours. More complex websites will take more time to set up and customize. However, creating a website with Hostinger's Website Builder can be a quick and straightforward process, taking just a few minutes ?
May 01 2024
i want to create a wordpress website and i am expecting a large traffic. do have any load balancing solutions for wordpress websites
May 08 2024
Hi Ahmed! At Hostinger, we understand the importance of having a robust infrastructure to handle high traffic volumes for WordPress websites. We offer load balancing solutions that can distribute incoming traffic across multiple servers, ensuring optimal performance and reliability even during peak periods. For more details and personalized assistance in setting up a load balancing solution tailored to your needs, please feel free to reach out to our Customer Success Team 😉
May 07 2024
I have a domain and my theme is a blog. Can I change my domain name and theme from blog to a website Or I have to get a new website?
May 08 2024
Hello! Yes, you can change your domain name and switch your theme from a blog to a more traditional website layout without needing to get a new website. Changing your domain name involves registering a new domain and then pointing it to your existing hosting account. As for changing the theme, you can select a new theme that suits a more traditional website layout and apply it to your current site 😉